No problem! Just click Forgot Password at the login screen and enter your registered email address. We'll send you a password reset link to your registered email address, usually within a few minutes. If you don't receive it, please make sure to check your spam / junk folder. This link will expire within 24 hours.
To change your password or email address, please click on "SETTINGS" under your main photo icon on the upper right corner of the top bar, then "My Account".
To disable or delete your profile, please go to "My Account" under the "SETTINGS" tab found under your main photo icon in the top navigation bar, supply your password, and then follow the steps by clicking: "Click here to disable or delete your account".
Note: After using the "Delete My Account" feature, your profile will be removed from the site and your profile will no longer be viewable. If you log in again within six months, your account will be automatically restored. If you do not log in again within six months, your information will be permanently deleted from our database except your success stories and other information that you posted in the common community.
To hide your profile, simply click on "SETTINGS" beneath your main photo icon in the upper-right corner of the top bar, then go to "Privacy" after logging in. Please note that only PREMIUM MEMBERS can hide their profiles.
Log on to the site using your email address and password. Click on the "Reactivate" button. Your account will then be reactivated! Keep in mind that all reactivated profiles will be reviewed and approved by customer service before being posted. If you have any problems, contact us.
Please review the following photo uploading requirements and re-submit your photos for approval:
• Use only GIF, JPG (JPEG), and PNG files. Photos should be larger than 330*440 pixels and less than 50MB in file size.
• No photos containing identifiable information, or that are nude, pornographic, obscene, or offensive. Copyrighted photos, photos of children and anything against our Service Agreement will also be rejected.
• No personal information (ie: license plates, email or web addresses, visible street address numbers, etc.). No contact information.
• You must appear in your main photo.
• Your photos will be reviewed. Inappropriate photos will be deleted.
Note: If you are experiencing problems when uploading photos, contact us for help.
Approval time for photos and profiles can take anywhere between 3 and 12 hours.
Our staff must approve each photo to maintain the quality of matches available.
The Private Album is a feature that allows you to share photos privately with whomever you grant access to. You can check who has access to your private album on the "PRIVATE PHOTO ACCESS" page.
Public photos are open to all members unless you change the privacy settings. Private photos are only open to those you've given access to.
You can use "SHARE MY PRIVATE ALBUM" when starting a conversation, or click the "More (...)" option in the upper right corner and select "Share My Private Photo Album" while viewing a specific user's profile. Please note that all photos must be approved before they can be shared.
As a Standard Member, you can reply to messages initiated by other PREMIUM members for free. You can reply to them on either our website, mobile site, or app.
But for winks, you can only wink back from their profiles, or you'll have to upgrade to a PREMIUM membership to start a real conversation.
No, as a Standard Member you cannot initiate sending messages. You'll need to become a PREMIUM MEMBER to initiate sending messages.
There are a number of ways to increase your number of matches. First make sure you have created a profile. Once you create your profile, our exclusive technology will compare your profile responses with those of other members to find the profiles that best match you. Already did that? The criteria in your profile may be too specific. Try to broaden your match criteria and search through profiles again.
We currently accept payments via:
1. Credit Card - Visa, Mastercard or American Express
2. Visa or Mastercard Check Card
3. CCBill
Credit Card and Check / Debit Card payments are made online using our secure server. Subscribe today for more details.
The payment processing company has had difficulty processing your card. Please make sure that the billing address on our site is exactly the same as your card billing address. If it is, there may be something wrong with your card. Please ensure that all card data is correct, including the billing address, expiration date, card number and CVV. Try a different card if this doesn't work.
In order for you to spend more time finding your match and less time paying bills, your subscription will be renewed for the same package length at the same price until you cancel it.
You can easily turn off the auto-renewal on the "Subscriptions" page after login or email us or call 1-416-628-1072 / 1-888-702-1274 (Toll-Free).
Please click on "SETTINGS" under your main photo icon in the upper right corner of the top bar. You can find the "Subscriptions" page by clicking on "Subscriptions" under "SETTINGS". Then hit the link "Your membership will automatically renew until you cancel your subscription by clicking here", and hit the "CONTINUE MANAGEMENT" item to stop the auto-renewal.
After you turn off your auto-renewal, you can still enjoy the privileges on our site as a PREMIUM MEMBER until your PREMIUM MEMBERSHIP ends. Afterwards, you'll continue to enjoy the benefits of our standard membership.
To cancel your subscription / auto-billing, after logging in, click "SETTINGS" under your main photo icon in the upper right corner of the top navigation bar, then click on "Subscriptions" in the left sidebar below "SETTINGS". Then hit the link "Your membership will automatically renew until you cancel your subscription by clicking here", and hit the "CONTINUE MANAGEMENT" item to stop the auto-renewal.
To disable / delete your profile, please go to "My Account" under "SETTINGS" under your main photo icon in the top navigation bar, then follow the steps by clicking "Click here to disable or delete your account".
You have the right to cancel your subscription without any penalty or obligation. For any full / prorated refund inquiries within a reasonable time frame or if you wish to make changes to your PREMIUM MEMBERSHIP, please contact our customer service at 1-416-628-1072 / 1-888-702-1274 (Toll-Free) or email us. Usually we deal with your requests within one business day.